Digital subscriptions FAQ
Types of plans
- ★ I want to read more than 10 stories a month. How do I do that?
- ★ What is a digital subscription? How much does it cost?
- ★ I don’t subscribe to the newspaper. Can I read your stories online?
- How can I apply for the digital subscription campaign?
- How to activate your free access to NYTimes.com
- How do I subscribe to Digital services from the My Account page?
Accessing stories
- ★ Do page allotments apply to all of the JT website pages? Does the front page count as page view? How about search results?
- ★ Why can’t I access certain stories?
- ★ At what time will my monthly allotment of news change?
- I want to comment more than once on a previously read story. Will these page views be counted against my monthly allotment?
- What about links I click on from Facebook or Twitter? Will they be accessible?
- Can I read all the articles in the newspaper on the Japan Times website?
Digital Lite
- ★ How do I purchase a digital booster pack?
- ★ I purchased a digital booster pack, but I am still unable to read more stories.
- I ran out of stories on my Digital Lite subscription. What should I do?
- How to upgrade from the Digital Lite Plan to the Digital Plan
- I am a Digital Lite subscriber. How do I find out how many articles I have read so far this month?
Billing
- How are digital subscriptions billed?
- How to find the security code on a credit card
- I want to change the credit card information I registered for my digital subscription payments. How do I do that?
- Do you issue receipts?
- What is the cancellation and refund policy?
- When I go on vacation, can I put my digital subscription on hold?
Registration & My Account FAQ
Your account
- ★ I have successfully registered but now I can't log in or reset my password?
- ★ How to log in
- I’ve forgotten my password. What should I do?
- How to change your registered email address
- Can I change my registered information?
- How do I cancel my membership?
Registration
Print FAQ
Home delivery
- ★ Subscriber's benefits - Free digital access-
- ★ I have received information about my subscription renewal and would like to pay by credit card.
- ★ How can I buy back issues/numbers/copies?
- ★ How can I suspend delivery while I'm on vacation?
- What should I do if I need to change my address?
- What should I do if my paper does not arrive or is damaged?